11
04 '24
One of our team just came back from an overnight trip full of praise for the hotel they stayed in and its management.
Not only was this because the hotel was great but also because of an email the manager had sent within minutes of them checking in, which explained the high standards they wanted to achieve and what guests should do if anything falls short of that. Read our blog for more about how we think this type of excellent customer care could be applied to our work.